Refund Policy

RETURN & REFUND POLICY

At Jordano Eyewear, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 30 days after receiving your order.

To be eligible for a return, the item must be:

• Unused and in its original condition

• With original tags and packaging

• Accompanied by proof of purchase or receipt

To request a return, please contact us at:
jordanoeyewear@hotmail.com

Return Address:
Avenida Rio Branco, 354
Centro – Arapiraca, AL
CEP: 57300-190
Brazil

If your return is approved, we will provide instructions on how to send the product back. Items returned without prior authorization will not be accepted.

Damaged or Incorrect Items
Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items
We do not accept returns for:

• Personalized/custom products

• Gift cards

• Final sale items

Exchanges
To exchange an item, we recommend requesting a return first and placing a new order after the return approval.

Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved, the refund will be processed automatically to your original payment method within 10 business days. Processing time may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund approval, please contact us at:
jordanoeyewear@hotmail.com